Overview
This Privacy Policy applies to all services, websites, and products offered by NaturaLink.ai ("we," "us," or "our") related to our natural language AI agent platform.
Our platform allows users to create, deploy, and monetize AI agents using natural language, with integrations to various third-party applications and services. We understand that when you use our services, you're trusting us with your information, and we take that responsibility seriously.
This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can manage your information when using our platform.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information Collection
Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or user profile
- Fill out forms or surveys
- Communicate with us via email, chat, or other means
- Create, configure, or deploy AI agents
- Connect third-party integrations
- Upload content or data for processing
- Subscribe to newsletters or marketing communications
- Request customer support
Information We Collect Automatically
When you use our services, we automatically collect certain information, including:
- Device information (hardware model, operating system, unique device identifiers)
- Log information (IP address, browser type, pages visited, referring/exit pages)
- Usage data (features used, actions taken, time spent on platform)
- Performance data (crashes, system activity)
- Agent activity and execution logs
- Workflow configuration and execution metrics
Information From Third-Party Integrations
When you connect our platform to third-party services, we may collect information from those services, including:
- Account information and credentials (as authorized)
- Data necessary to perform the requested integrations
- Content and metadata from connected applications
- Usage information related to how our AI agents interact with these services
Important: We do not collect more information than is necessary to provide our services. You maintain control over which third-party services are connected and what data is shared.
Information Usage
We use the information we collect to provide, maintain, and improve our services, including:
Service Provision and Improvement
- Creating and managing your account
- Processing and executing your AI agent requests
- Facilitating integrations with third-party services
- Providing customer support and responding to your inquiries
- Improving our natural language processing capabilities
- Developing new features and functionality
- Debugging and fixing issues
Personalization and User Experience
- Personalizing your experience on our platform
- Recommending features or integrations that may be relevant to you
- Optimizing workflows based on usage patterns
- Providing contextually relevant assistance
Communication and Marketing
- Sending administrative messages, updates, and security alerts
- Providing information about new features or services
- Marketing communications (which you can opt out of at any time)
- Conducting surveys and collecting feedback
Analytics and Performance Monitoring
- Analyzing usage patterns and trends
- Monitoring platform performance and stability
- Measuring the effectiveness of features and improvements
- Generating aggregated, non-identifying statistics
Security and Legal Compliance
- Detecting, preventing, and addressing security issues
- Protecting against fraudulent, harmful, or illegal activity
- Complying with legal obligations
- Enforcing our terms of service
We process your information for these purposes based on our legitimate interest in providing and improving our services, your consent where required, and/or to comply with legal obligations.
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
With Your Consent
We share information with third parties when you explicitly authorize us to do so, such as when you connect our platform to third-party applications or services.
With Service Providers
We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers include:
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Customer support tools
- Payment processors
- Marketing and communication platforms
All service providers are contractually obligated to use your information only for providing services to us and in accordance with this Privacy Policy.
For Third-Party Integrations
When you use our platform to integrate with third-party applications or services, we share information necessary to enable those integrations. The information shared depends on the specific integration and your configuration settings.
For Legal Reasons
We may share information if we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests
- Enforce our Terms of Service and other agreements
- Detect, prevent, or address fraud, security, or technical issues
- Protect the rights, property, or safety of our users, our company, or the public
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information and provide information about your choices.
Aggregated or De-identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as general usage statistics of our platform.
Note: When using our AI agent platform for integration with third-party services, you should review the privacy policies of those services as well, as they may have different practices.
Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
Our security practices include:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Monitoring for suspicious activities
- Regular security updates and patches
- Employee training on security practices
- Physical security measures for our infrastructure
Third-Party Service Provider Security
We vet our third-party service providers to ensure they maintain adequate security measures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining how long to retain information, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Legal, regulatory, and contractual requirements
Security Incident Response
In the event of a security incident affecting your personal information, we will:
- Promptly investigate the incident and take necessary remediation steps
- Notify affected users in accordance with applicable laws
- Provide clear information about the incident and our response
- Implement measures to prevent similar incidents in the future
Your Role: You can help protect your information by maintaining the confidentiality of your account credentials and by configuring appropriate permissions for third-party integrations.
Cookies & Tracking
What Are Cookies
Cookies are small data files stored on your device that help us improve our services and your experience, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
Types of Cookies We Use
Essential Cookies:
Required for the platform to function properly. They enable basic functions like page navigation, secure areas access, and remembering your preferences.
Functional Cookies:
Help us remember your settings and preferences to provide enhanced, personalized features.
Performance & Analytics Cookies:
Collect information about how visitors use our platform, including which pages they visit most often and if they receive error messages. These cookies don't collect information that identifies a visitor.
Marketing & Advertising Cookies:
Used to deliver advertisements more relevant to you and your interests. They're also used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.
Other Tracking Technologies
In addition to cookies, we may use other technologies, such as:
- Web beacons and tracking pixels
- Local storage objects (such as Flash cookies or HTML5 storage)
- Session and persistent cookies
- Device fingerprinting
Third-Party Cookies
Our platform may include cookies from third-party services for analytics, marketing, and functionality. These third parties may collect information about your online activities over time and across different websites.
Your Cookie Choices
You have several options to control or limit how we and our partners use cookies:
- Cookie preference settings in our cookie banner
- Browser controls to block or delete cookies
- Opt-out tools provided by industry associations
- Device-level settings for mobile apps
Note that if you block certain cookies, some features of our platform may not function properly.
Cookie Policy Updates: Our Cookie Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to respecting these rights and providing you with appropriate controls.
Access and Information
You have the right to access the personal information we hold about you and to receive an explanation of how we use it and who we share it with.
Correction
You have the right to request correction of your personal information if it is inaccurate or incomplete.
Deletion
You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Restriction and Objection
You have the right to request restriction of processing of your personal information and to object to processing of your information for certain purposes.
Data Portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that information to another controller.
Consent Withdrawal
If we process your information based on your consent, you have the right to withdraw that consent at any time.
Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
How to Exercise Your Rights
You can exercise your rights by:
- Using the privacy settings in your account dashboard
- Contacting our privacy team at support@naturalink.ai
- Submitting a request through our designated form
We will respond to your request within the timeframe required by applicable law (typically within 30 days). We may need to verify your identity before processing your request.
Limitations
In some cases, we may not be able to fulfill your request, for example:
- When it conflicts with our legal obligations
- When it would adversely affect the rights of others
- When it's technically impracticable
- When it involves disproportionate effort
If we cannot fully comply with your request, we will explain the reasons.
Note: If you are a resident of the European Economic Area, United Kingdom, California, or other regions with similar laws, you may have additional rights not covered in this summary.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors.
How We Make Changes
When we make changes to this Privacy Policy, we will:
- Update the "Last Updated" date at the top of the policy
- Post the updated policy on our website
- Provide notification through our platform or via email for significant changes
- Keep previous versions of our Privacy Policy in an archive for your review
- Allow a reasonable time period before implementing material changes that impact your rights
What Constitutes a Material Change
Material changes include:
- Changes to the categories of personal information we collect
- New purposes for processing your information
- New categories of third parties with whom we share information
- Changes to your rights regarding your information
- New ways to exercise your privacy rights
Your Choices When We Change the Policy
If you do not agree with the changes to our Privacy Policy, you may:
- Adjust your privacy settings where applicable
- Request deletion of certain information (subject to our retention policies)
- Close your account
Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Recommendation: We encourage you to periodically review our Privacy Policy to stay informed about how we are protecting your information.